“PRIMAPPS Tec Solutions” main objective is to be a valuable business partner to an enterprise supporting it to effectively & efficiently run & improve back office operations. This is achieved, primarily, due to the qualifications & expertise of our associates; secondly, through the application of solid procedures, and, finally, through the practical application of technological advances.
- Analysis & Documentation of Business Requirements (incl. “AS IS” vs “TO BE” Gap Analysis).
- Conduct if needed Business Process Reengineering (BPR) to meet project objectives.
- Installation & Solution Design incl. customization specs if required.
- Solution Implementation (System Configuration, setup & Migrate Data, etc)
- Conduct UATs, support Users Trainings etc
- After Go live Solution support & Improvement
- Installation & maintenance of passive and active network equipment (Ex. CISCO, Dell, Fortigate).
- Network monitoring & incident management.
- Troubleshooting.
- Cable Modeling & Support.
- Installation, configuration, monitoring & maintenance of server infrastructure (Racks, UPS, Servers etc.).
- Microsoft OS & SQL DB maintenance & support.
- Active Directories, Mail Servers, IIS, Enterprise Backups configuration, Monitoring & Maintenance
- Storage management.
- Migration and consolidation services.
- Virtual Machines (Hyper-V & VMware).
- NAS Storage (QNAP – Synology).
- End user support, both technical and functional.
- Installation, configuration and maintain desktops, mobile devices, printers, scanners and all IT environment
- Second Level Support for admins and client’s IT staff.
- IT asset management services.
- First and Second Level Support.
- Incident & problem management.
- Single interface & integration point for other service requests, such as change management, configuration management, maintenance etc.
- Standardized and automated procedures.
- SLA-based operations.
- Align closely with Client HQ / Regional IT Offices to implement Co Strategies & Procedures.
- IT Infrastructure Scoping & Implementation
- Custom Reporting / Retrieve Server Statistics / Custom queries, etc.
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