“PRIMAPPS Tec Solutions” main objective is to be a valuable business partner to an enterprise supporting it to effectively & efficiently run & improve back office operations. This is achieved, primarily, due to the qualifications & expertise of our associates; secondly, through the application of solid procedures, and, finally, through the practical application of technological advances.

  • Analysis & Documentation of Business Requirements (incl. “AS IS” vs “TO BE” Gap Analysis).
  • Conduct if needed Business Process Reengineering (BPR) to meet project objectives. 
  • Installation & Solution Design incl. customization specs if required. 
  • Solution Implementation (System Configuration, setup & Migrate Data, etc)
  • Conduct UATs, support Users Trainings etc
  • After Go live Solution support & Improvement
  • Installation & maintenance of passive and active network equipment (Ex. CISCO, Dell, Fortigate).
  • Network monitoring & incident management. 
  • Troubleshooting. 
  • Cable Modeling & Support.
  • Installation, configuration, monitoring & maintenance of server infrastructure (Racks, UPS, Servers etc.).
  • Microsoft OS & SQL DB maintenance & support. 
  • Active Directories, Mail Servers, IIS, Enterprise Backups configuration, Monitoring & Maintenance 
  • Storage management. 
  • Migration and consolidation services. 
  • Virtual Machines (Hyper-V & VMware).
  • NAS Storage (QNAP – Synology).
  • End user support, both technical and functional. 
  • Installation, configuration and maintain desktops, mobile devices, printers, scanners and all IT environment 
  • Second Level Support for admins and client’s IT staff. 
  • IT asset management services. 
  • First and Second Level Support. 
  • Incident & problem management. 
  • Single interface & integration point for other service requests, such as change management, configuration management, maintenance etc.
  • Standardized and automated procedures. 
  • SLA-based operations. 
  • Office Applications
  • Email & Calendaring
  • Chat, Call and Meet
  • Cloud Storage 
  • Align closely with Client HQ / Regional IT Offices to implement Co Strategies & Procedures. 
  • IT Infrastructure Scoping & Implementation 
  • Custom Reporting / Retrieve Server Statistics / Custom queries, etc. 
  • SharePoint
  • Azure
  • Virtual Machines
  • Backup & Disaster recovery